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Service

Service contracts

Mitsubishi offers a tailored range of service contracts for single and multi-site companies, on an annual or project basis.

1 Diamond Contract

24/7, 365 days a year telephone support for Mitsubishi Electric products

2 Diamond Contract

24/7, 365 days a year telephone support plus emergency engineer call-out availability. 3 free of charge training days also included.

3 Diamond Contract

Where down time is critical, and response is paramount a fully bespoke service covering all emergency call-out services plus any/all of the following is available:

  • Mitsubishi product inventory and status
  • Dedicated technical support telephone number
  • 24/7 on-site engineer call-out availability
  • Fixed technical support response time
  • Annual maintenance visit
  • Programme code back-up
  • 5 year extended warranty
  • Bonded on-site repairs
  • Technical manual library

Tech-Flex

A flexible approach to technical on-site support using a pre-paid bank of engineering hours.

The hours can be used for maintenance function, upgrades, hardware replacement audits or risk analysis.


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